Terms of Service

Last updated: April 3, 2026

Please read these Terms of Service carefully before using our platform. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

I. Introduction

These Terms of Service ("Terms") govern your access to and use of the website, platform, and services provided by Novea Health ("Novea," "we," "us," or "our"), located at novea.health (the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

II. Description of Services

Novea is a telehealth platform that facilitates connections between users and independently licensed health care providers ("Providers") for perimenopause and menopause consultations and treatment, including hormone replacement therapy ("HRT"). Novea also facilitates prescription fulfillment through licensed pharmacy partners.

Novea is not a medical group, health care provider, or pharmacy. Novea does not provide medical advice, diagnose conditions, or prescribe medications. All medical decisions, diagnoses, and prescriptions are made solely by independently licensed Providers. Novea facilitates the technology platform and administrative services that enable you to connect with Providers and receive treatment.

The Providers who deliver health care services through the Platform are independent practitioners and are not employees or agents of Novea. Novea is not responsible for the medical advice, diagnoses, treatments, or prescriptions provided by any Provider.

III. Not for Emergencies

The Platform is not designed for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not rely on the Platform for urgent or emergency medical care.

IV. Eligibility

To use our Services, you must:

Be at least 18 years of age
Be a resident of a state in which our Services are available
Be legally capable of entering into a binding agreement
Have access to a compatible device and internet connection

V. Availability of Services

Our Services are available only in the United States and only in states where our affiliated Providers are licensed to practice. The availability of specific treatments may vary by state. We make no representation that our Services are available or appropriate for use in any particular location.

VI. Risks of Telehealth Services

By using our Services, you acknowledge and understand that telehealth consultations involve the delivery of health care services using electronic communications. You understand that:

Telehealth consultations are not the same as in-person medical visits and may have limitations
Providers may not have access to your complete medical history
Technical difficulties may interrupt or delay your consultation
In rare cases, information transmitted may not be sufficient for appropriate medical decision-making
A Provider may determine that telehealth services are not appropriate for your condition and may recommend in-person care

VII. User Accounts and Responsibilities

You may be required to create an account to use certain features of the Platform. You agree to:

Provide accurate, current, and complete information during registration and in any medical intake forms
Maintain the security of your account credentials and not share them with others
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activity that occurs under your account

You understand that providing inaccurate or incomplete health information may result in inappropriate treatment recommendations and could pose a risk to your health.

VIII. Prescription Policy

Prescriptions are issued solely at the discretion of independently licensed Providers based on their clinical judgment. Not all users will qualify for a prescription. If a Provider determines that a prescription is appropriate, the prescription will be sent to a licensed pharmacy partner for fulfillment and delivery.

Novea does not guarantee that any particular medication or treatment will be prescribed, available, or effective for your condition.

IX. Payment and Pricing

By purchasing Services through the Platform, you agree to pay all applicable fees. Prices for consultations, medications, and other services are displayed on the Platform and may change from time to time.

Consultation fees are non-refundable once a Provider has reviewed your medical intake
Medication costs are separate from consultation fees
Recurring subscription charges, if applicable, will be billed automatically until you cancel
You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period

Our Services are cash-pay and are not billed to insurance. You are responsible for determining whether any portion of your costs may be reimbursable through your health insurance, flexible spending account (FSA), or health savings account (HSA).

Payments are processed securely through Stripe. By providing payment information, you agree to Stripe's terms of service.

X. Not an Insurance Product

Our Services are not insurance and are not a substitute for health insurance. Novea does not participate in any insurance networks and does not submit claims to insurance companies on your behalf.

XI. Restrictions on Use

You agree not to:

Use the Platform for any unlawful purpose
Attempt to gain unauthorized access to the Platform or its systems
Interfere with or disrupt the Platform or its servers
Use the Platform to transmit malware, viruses, or other harmful code
Reproduce, distribute, or create derivative works based on the Platform without our prior written consent
Use the Platform for any competitive purpose, including to develop a competing product or service
Use automated tools to scrape, crawl, or extract data from the Platform
Impersonate any person or entity, or misrepresent your affiliation with any person or entity

XII. Intellectual Property

The Platform and all content, features, and functionality (including text, graphics, logos, images, and software) are owned by Novea or its licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes.

XIII. Electronic Communications

By using our Services, you consent to receive electronic communications from us, including emails, text messages, and notifications through the Platform. You agree that all agreements, notices, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional communications at any time, but you may not opt out of transactional communications related to your account or treatment.

XIV. Privacy

Your use of the Platform is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and disclose information about you.

XV. Third-Party Links and Services

The Platform may contain links to third-party websites or services that are not owned or controlled by Novea. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. You access third-party websites and services at your own risk.

XVI. Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, NOVEA DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

NOVEA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NOVEA DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE RESULTS OF ANY TREATMENT OR MEDICAL SERVICES OBTAINED THROUGH THE PLATFORM.

XVII. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NOVEA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR SERVICES.

IN NO EVENT SHALL NOVEA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO NOVEA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

NOTHING IN THESE TERMS SHALL LIMIT LIABILITY FOR PERSONAL INJURY CAUSED BY NEGLIGENCE OR FOR FRAUD.

XVIII. Indemnification

You agree to defend, indemnify, and hold harmless Novea, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform or Services; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) your provision of inaccurate or incomplete information.

XIX. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration shall take place in Massachusetts or, at your election, via telephone or video conference.

Class Action Waiver: You and Novea agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to info@novea.health within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.

Before initiating arbitration, you agree to first contact us at info@novea.health and attempt to resolve the dispute informally for at least thirty (30) days.

XX. Modifications to the Platform

We reserve the right to modify, suspend, or discontinue the Platform or any part of it at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Platform.

XXI. Termination

We may terminate or suspend your access to the Platform at any time, with or without cause, and with or without notice. Upon termination, your right to use the Platform will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections XVI through XIX.

XXII. Changes to These Terms

We reserve the right to update or modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform with a revised "Last updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms.

XXIII. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.

XXIV. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Novea regarding your use of the Platform. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

XXV. Contact Information

If you have any questions about these Terms, please contact us at:

Novea Health
191 Northampton St. Suite 828
Easthampton, MA 01027
Email: info@novea.health